Please be advised, this provider portal is scheduled for networking maintenance on June 19th from 10 AM CST to 9 PM CST. During this time, the portal will be unavailable. We apologize for any inconvenience and appreciate your patience.

Important Messages:
Fulcrum's Provider Services # is 877-886-4941

Attention: PreferredOne contracted providers

Prior to submitting claims to Fulcrum Health, Inc. for PreferredOne/Aetna members, please verify the Aetna member ID card has a PreferredOne logo present:

  • If Aetna member ID card (with Aetna logo in front, top, left corner) does not have a PreferredOne logo present (front, top center), DO NOT SUBMIT CLAIM TO FULCRUM HEALTH, INC. This is not a plan/product supported by Fulcrum Health, Inc. Please submit claims to appropriate payer ID and/or claims address on back of the ID card.
  • If Aetna member ID card (with Aetna logo in front, top, left corner) has a PreferredOne logo (front, top center), claims should be sent to Fulcrum via payer ID LNDMK or mailed to: Fulcrum Health, Inc., P.O. Box 981808, El Paso, TX 79998-1808. Please include group number and/or group/plan name.

Please watch for additional updates on how previous, incorrectly submitted non-PreferredOne/Aetna plan claims will be handled.


For registration or web support for ChiroCare Connect, please call 877-886-4941