Important Provider Portal Notice
Paper Remittance Advices Begin
Effective November 20, 2026, paper remittance advices will begin being mailed to providers for claims processed by eviCore.
Paper remittance advices will reflect the claims processing outcomes. Check payments will be issued separately.
Provider Portal Closes
This provider portal will no longer be available effective December 1, 2026. As a result, paper remittance advices are being implemented to ensure you continue to receive claims processing information after the portal is closed.
Please download and retain any historical remittance information you may need before November 30, 2026.
Our Customer Service team is here to help.
We can:
- ✓ Answer general claims status questions
- ✓ Explain historical payment outcomes
- ✓ Direct you to appropriate health plan contacts
- ✓ Address limited historical claim inquiries based on existing records availability
Please note:
Agents will NOT:
- ✓ Manually print and mail bulk historical remits
- ✓ Fulfill mass document retrieval requests
- ✓ Recreate portal functionality through manual processes